Magnetic Media logo event production company in Seattle WA
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Effective Date: March 11, 2024

Thank you for your purchase with Magnetic Media. Our aim is to ensure your complete satisfaction with your event tickets and merchandise. We understand, however, that under certain circumstances, you may need to request a refund. The following policy outlines the conditions under which refunds may be considered.

All Sales Are Final:

Please be advised that all sales of event tickets and merchandise through Magnetic Media are final. We encourage our patrons to confirm their event dates, merchandise selections, and any applicable sizes or specifications before completing their purchase. Our customer service team is always on hand to provide guidance and answer any questions you may have prior to your transaction.

Refund Eligibility for System Glitches:

Magnetic Media acknowledges that technical issues can occasionally arise, leading to potential transaction errors. We are prepared to address such issues on a case-by-case basis, under the following conditions:

  1. Proof of System Error: Customers seeking a refund must provide concrete evidence of a glitch or error within Magnetic Media's system that directly resulted in a flawed transaction. This includes, but is not limited to, duplicate charges, incorrect ticket issuance, or charges for merchandise not received.
  2. Prompt Reporting: Any claims for refunds due to system errors must be reported to our customer service team within 14 days of the transaction date. We ask that you provide a detailed account of the issue, including any pertinent transaction details (e.g., order number, transaction date).
  3. Verification Process: Our dedicated team will thoroughly investigate each claim to confirm the presence of a system glitch. This may entail examining transaction records, system logs, and any other relevant data to ascertain the error.
  4. Issuance of Refunds: Upon confirmation that a system glitch was responsible for the transaction error, Magnetic Media will issue a refund to the original payment method used during the purchase. Refunds may take 5-10 business days to be processed and reflected in your account.

Exceptions:

This refund policy does not cover issues unrelated to system glitches, such as buyer's remorse, inability to attend an event for personal reasons, or dissatisfaction with merchandise based on personal taste or fit.

Contact Us:

For inquiries regarding our refund policy or to report an issue with your transaction, please reach out to our customer service department here. We are here to help ensure your satisfaction.

Policy Modifications:

Magnetic Media reserves the right to update or modify this refund policy at any time. Changes will take effect immediately upon their publication on our website. We encourage customers to review our refund policy regularly to stay informed of any updates.

We appreciate your patronage and look forward to providing you with an exceptional experience at Magnetic Media events and through our merchandise offerings.